Approve bookings and customer changes

Scheduling · Updated Sep 11, 2026 4:24 AM UTC

Customers may request a new appointment, reschedule or cancel according to your rules.

How to use it

Review Booking requests. Compare the requested time, assigned people and any conflicts, then approve or decline. Check the customer notification and calendar status afterward.

Example

A homeowner can request a later appointment; the leader reviews the team's capacity before approving it.

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Need a hand?

If something does not match your screen, check your workspace role and plan, then include the page or app version when opening a support ticket. Never include a password, API key or payment-card details.